Return/Exchange/Cancellation/Refund Policy

Return/Exchange

At Bunny Threads, ensuring your satisfaction is our utmost priority. Should you find any dissatisfaction with our product, we are dedicated to assisting you promptly.

Outlined below are the specifics of our return/exchange policy:

Initiating a Return Request:

  – Get in touch within 24 hours of receiving your product via WhatsApp at +91 7019977271 or email us at bunnythreads2728@gmail.com.

  – Provide your order number, describe the issue, and attach relevant photos.

  – Retain the original invoice and tags.

Return Process:

  – Upon approval, send back the product within 2 days (48 hours) to the provided address. Please ensure the product remains unused, unwashed, with all original tags and packaging intact.

  – We accept returns/exchanges only for items with manufacturing defects or quality issues.

  – Please note: Returns do not apply to size or color preferences. Kindly refer to size charts and contact us for clarifications before making a purchase.

Exchange/Refund Process:

  – On receiving and inspecting the returned product, we will proceed with the exchange/refund process.

  – Replacement/exchange will be dispatched once quality checks are completed.

  – For refunds, anticipate up to 7 business days from receiving the product. Refund method will align with the original payment mode.

  – Shipping charges might be deducted from the refunded amount.

Sale Items

Products bought during sales are considered final and are not eligible for returns or exchanges.

Cancellation

Orders can be canceled to receive a full refund if not yet shipped. Reach out to us promptly via WhatsApp or email with your order details to request a cancellation.

Kindly note: Availability for replacement/exchange is contingent upon stock availability.